April 7, 2001
Arizona Sportsman Home | Store Home | Policies | Contact Us | Help

Assistance Online...

Frequently Asked Questions

Table of Contents

About Our Store
General Information... Only New Items...
Product Questions... Product Search...
re: Firearms Security...

General Web Site
Supported Browsers... Website Difficulty...

Ordering and Availability
Backorders... C.O.D...
Purchase Orders... Shipping Status ...

Returns and Warranties
Damaged Products... Warranty...


About Our Store
General Information...

Who are we?
We are an on-line retailer of Outdoor Equipment. We offer over 60,000 products from such manufacturers as Garmin, Magellan, Ruger, Winchester, and Colt.

Only New Items...

Do you sell only new, factory-sealed items?
Yes, we sell only new, factory-sealed items. Occasionally we may offer opened or bad-box items at reduced prices, but you will always be informed if the item you are interested in is not new.

Product Questions...

How do I get specific Product Questions Answered?
You can use the Contact Us form... you will find a link to this page at the top of every webpage.

Product Search...

What are the best ways to search for products?
At our store you will find 3 sets of search options:

  1. General search:
    - Order # listed below a particular product on a catalog page
    - The Catalog Page Numbers
    - Manufacturers Names
    - Manufacturers Part Numbers
    - Or Key words

  2. Category search:
    Search by Hunting / Shooting, Archery & Marine databases. Find breakdowns of:
    - All products
    - New products
    - Sale products
    - Closeout products

  3. Vendors search:
    Search by Product lines within a specific division:
    - Hunting & Shooting
    - Archery
    - Or Marine

    Search by all Manufacturers from A to Z.

re: Firearms

Do you sell Firearms on your web site?
No. Federal law prohibits the shipment of firearms to consumers. You can, however, purchase ammunition, black powder, and many other gun supplies and accessories from us.


I'm worried about sending my credit card information over the internet.
Our site uses secured socket layer encryption, the strongest on-line security technology that is available today. It is estimated by RSA Labs that it would take a trillion-trillion years to crack this encryption algorithm. Rest assured that using your credit card on-line with us is as safe or safer than using it at your favorite restaurant or over the phone. Our security information is authenticated in the form of a VeriSign Digital Certificate.


General Web Site
Supported Browsers...

What browser is this site best viewed in?
Microsoft Explorer 4.0+ & Netscape 4.0+

Microsoft Internet Explorer
Get Free IE4.0+
Get the Netscape Tuneup
Get Free Netscape 4.0+

Website Difficulty...

Your site doesn't seem to work, what's up?
The on-line ordering technology that we are using, E-WebCat(tm), requires that your browser supports 'Cookies'. If you're having difficulties accessing this site, make sure that this feature is enabled in the Preferences section of your browser. If you are having problems with the site and this doesn't fix it, please let us know.


Ordering and Availability

What happens if my order is not in stock? What's your policy on back-ordered items?
This is easy. If we don't have an item in-stock you won't be able to put it into your Shopping Cart, so you can't order anything that we can't ship to you - we don't back-order anything! Because our inventory information is updated daily there is a small chance that you might order an item for which stock has been depleted. If this happens you will be informed via e-mail. Your credit card will not be charged unless the item ships.


Do you ship C.O.D?
Sorry, in order to keep costs down we don't ship C.O.D.

Purchase Orders...

Do you accept Purchase Orders?
Sorry, no. On-line sales are via secured credit card transaction only.

Shipping Status ...

How do I get shipping status information?
If you place an order on-line and your product is in stock, and provided there were no problems in verifying and processing your credit card information, you will receive our UPS Tracking Number via e-mail within 48 hours of placing your order. If you place your order late in the day (EST) on a Friday, on a Saturday or Sunday, this may take a little longer, but we send out tracking numbers for every order that ships.


Do I have to pay sales tax?
Federal law doesn't require us to charge tax for items shipped across state lines, but you may be required by your state to remit sales tax.


Returns and Warranties
Damaged Products...

What happens if I receive a damaged shipment?
If your shipment appears to be damaged upon arrival do not accept the shipment. If after you open your shipment you find that you have received damaged or defective merchandise, please E-mail us within 5 business days of receipt for a Return Authorization Number (RMA).


What is the warranty on your products?
All warranties, stated or implied, are held with the product manufacturer and they vary from item to item. Consult the documentation that came with your purchase for details.



Arizona Sportsman
3828.North.28th.Avenue Phoenix.AZ.85017
Phone: 602-266-2600 Fax: 623-772-0595
Email: Sales@Arizona-Sportsman.com